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Public summary

The rapid change in technology use and required competencies of professionals in the field of building services made learning an essential requirement on the job. However, professionals remain busy with their ongoing project work. As a result, arranging time is challenging for personal development.

Online learning in this case is preferred by organizations which can be arranged with minor disruption on the job responsibilities. However, the motivation of professionals to learn and share their knowledge is still not prominent in the building services sector. The feeling of being a part of a community and appreciation for knowledge-sharing activities can motivate professionals to remain active in a digital platform. This project focuses on identifying the challenges and a suitable solution for bringing the benefits of data analytics to professionals.

For developing an internal learning community, a combination of digital tools was designed and introduced to professionals. Interactions of professionals on those platforms and learning activities on the e-learning portal were analyzed. Based on the findings, a new visualization tool for Remote Services was designed and introduced to the professionals. The feedback on the tool demonstrated the benefits of such a tool for initiating the exchange of ideas and knowledge between different stakeholders.

Along with formal learning networks like online training and physical workshops, informal learning occurs through communication over the phone, email or physical interaction. The designed tools will bring most of those valuable and relevant communications within the digital platform which can be accessed and utilized by other professionals of the organization. In addition, the easy-to-use tools will contribute to changing the culture of communities to adopt lifelong learning on the job.

Funded by NWO project TransAct